Frequently Asked Questions
Our wines are exciting for their wild exuberance when they are young, but they will only reveal their full potential to unite disparate time, place, and experience when a series of bottles are stored properly and opened over the course of many years.
All of our wines will benefit from a minimum of 5 years of aging following the vintage and should be stored in a dark place, between 53 – 60 degrees Fahrenheit and 80 – 85% humidity. The optimal drinking window, where fruit is balanced by the emergence of exciting tertiary elements, will be between 8 – 15 years for the majority of wines, though many of our wines have the potential to age for several decades. Please email us at orders@hiyuwinefarm.com if you have specific questions about the aging potential of a particular wine, or consult our archive.
Reservations are required for all experiences and events except the Wine Bar Experience on Saturdays and Sundays from 1 to 4pm on a first-come, first-served basis.
Yes, we are pleased to offer gift cards. Gift cards are available on the Shop page for Tavern Experience, the Understory, and general wine purchases. Please email us at orders@hiyuwinefarm.com for any questions.
Yes, we are pleased to offer gift cards. Please email us at orders@hiyuwinefarm.com for more information.
We will replace or refund you for any bottle of wine that is damaged, flawed, or that you find unsatisfactory. We ask that local customers return the unfinished portion of the original bottle for replacement. Please email us at orders@hiyuwinefarm.com to arrange for the return of a corked or flawed product.
By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept returns of wine ordered in error, wine damaged during customer transit and storage, or wine damaged due to adverse weather conditions if shipped outside of our recommended window or services.
If you receive a package that has been visibly damaged in transit, please contact us as soon as possible to arrange for an exchange or refund. Please keep the products in the original packaging. We will advise you on how to arrange for the package to be returned to us and plan for a replacement shipment or refund.
Understory
Read more about the Understory and its benefits.
We offer Understory subscription pick-up for locals in and around the Columbia Gorge. Additionally, we are compliant and can ship to the following states: AZ, CA, CO, CT, DC, FL, GA, IL, IN, LA, ME, MD, MA, MI, MO, MT, NV, NH, NY, NC, OH, PA, SC, TN, TX, VT, VA, WA, WV, and WI. We do not currently offer international Understory subscriptions.
Subscriptions and bottle purchases may be picked up at the Wine Tavern during regular tavern hours: Thursday to Sunday 12:00 – 5:00 p.m. Please note that you must arrange all pick-ups a minimum of 24 hours in advance by emailing us at orders@hiyuwinefarm.com.
Our wines are sensitive to heat and cold, so we only ship when the temperature is under 70 degrees and over 40 degrees at the shipping origin and destination. For this reason, we plan two annual Understory shipments: one in March/April, prior to the hot summer months, and one in October/November, before freezing temperatures prevail. If you have ordered additional bottles, they will be consolidated into these shipments. Please email us at orders@hiyuwinefarm.com if you have any questions about the precise date your subscription will ship.
Each Understory subscription includes two shipments per year of various Hiyu, Smockshop Band, and Tzum wines. Bottles include white, red, and rosé wines as well as the occasional cider, sparkling, or orange wine. Additional bottles, including Understory-exclusive vintages, can be added to your shipment via the Shop page.
While you may not select your Understory subscription wines, we encourage you to email us at orders@hiyuwinefarm.com to communicate your preferences; we’ll do our best to accommodate your request.
Your Understory subscription is processed monthly. This supports all of our endeavors at Hiyu, where animals, fields, and vine sites must be tended to from dusk to dawn, every day.
Absolutely — and as an Understory subscriber, you’ll not only receive a discount on additional bottles (with the discount rate dependent upon your subscription tier) you’ll also enjoy access to Understory-exclusive vintages.
Shipping
We are only shipping to warm regions with lows above 40 degrees during the winter months. The spring shipping window will begin at the end of March, but your order may be held if your region is still too cold. For any questions please email orders@hiyuwinefarm.com
Purchases may be picked up at the Wine Tavern during regular tavern hours: Thursday to Sunday 12: 00 – 5:00 p.m. Please note that you must arrange all pick-ups a minimum of 24 hours in advance by emailing orders@hiyuwinefarm.com.
During our shipping windows (spring and fall), we ship Monday to Wednesday to avoid your wine sitting in non-climate-controlled warehouses or trucks over the weekend. If you submit your order Monday through Thursday your wine will ship the following Monday. Orders received Friday through Sunday will ship the following Tuesday. If you have any questions about when your wine will ship or need your order to arrive on a specific date, please contact us.
Our wines are sensitive to heat and cold, so we only ship when the temperature is under 70 degrees and over 40 degrees at the shipping origin and destination. All orders are held until temperatures meet this condition. Please reach out to us if you have any additional questions about when your order will ship.
We are compliant and can currently ship to the following states: AZ, CA, CO, CT, DC, FL, GA, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NV, NY, OH, OR, PA, SC, TN, TX, VT, VA, WA, WI, WV, and WY. If you are looking for our wine internationally, please contact orders@hiyuwinefarm.com and we will provide you with the name of our distributor in your country should we have one.
Orders are subject to standard shipping fees, which are calculated at checkout.
We primarily ship with FedEx. Fedex Ground ships within 1 – 5 business days. We recommend only using this service during normal weather conditions, excluding extreme heat and cold.
Fedex Priority Overnight guarantees a delivery time no later than 10:30 a.m. the morning after shipping for most U.S. cities. If you live in a rural area, please contact us; we may need to take additional steps to ensure your package arrives safely during the summer months. Please note that handling time adds a day onto this service.
FedEx Cold Chain is a seasonal service (running from late May to early October) that utilizes both refrigerated trucks and overnight shipping methods to protect the quality of your wine from high temperatures. Delivery takes approximately 1 – 2 weeks, and is available to most states. In order for Cold Chain to effectively protect your wine during transport, a successful first delivery attempt is imperative. We cannot guarantee the integrity of your wine after the first missed delivery.
Yes, you will receive tracking information via email once the carrier scans your package. If you haven’t received your tracking information, please check your spam filter or another inbox, as the email will be sent to the address provided in the shipping label. For the most accurate delivery estimate and to ensure an adult is present to sign for your wine, please contact the carrier.
The carrier will make three delivery attempts before returning the package to Hiyu. If you know you will not be able to sign at the time of delivery or if you receive a notice the package missed its attempted delivery, please contact the carrier or contact us at orders@hiyuwinefarm.com as soon as possible. You may be able to arrange package pick up at a local facility or have the package sent to an alternate address.
If your wine is not successfully delivered and is returned back to us, we will contact you to arrange re-shipment. Please note that if your wine is returned to us, you will be charged the shipping cost required to re-send the package.
Visits
The Wine Tavern is currently open Thursday through Sunday. The Wine Farmer’s Lunch has seatings between Noon and 2:30 pm; The Wine Bar Experience has reserved seatings from 3 to 4:30 pm and walk-in availability on Saturdays and Sundays from 1 to 4pm; and Feast, Thursday Supper, Saturday Night Dinner, and Big Party experiences commence at 6:30 pm.
Reservations are required for all experiences and events except the Wine Bar Experience on Saturdays and Sundays from 1 to 4pm on a first-come, first-served basis.
Visit Tock to make a reservation. While reservations can be made up to 30 days in advance, Wine Farmer’s Lunch and Wine Bar Experience reservations must be made a minimum of 48 hours in advance, and Feast reservations must be made a minimum of five days in advance.
Yes, we have several weather-dependent, seasonal outdoor tables. Thus, we are unable to guarantee outdoor seating in advance.
Yes, both minors and adults who do not drink alcohol are welcome to partake in the food portion of our Wine Tavern experiences at a discounted rate. Please contact us at visit@hiyuwinefarm.com prior to your visit if a member of your party falls into this category.
Yes, we are happy to accommodate dietary restrictions with advance notice. After booking your Wine Tavern experience online, you will have the opportunity to fill out a questionnaire regarding details of your visit. Please enter any restrictions within the questionnaire or email us at visit@hiyuwinefarm.com.
The Wine Farmer’s Lunch typically lasts one-and-a-half to two hours, the Wine Bar experience typically lasts one to one-and-a-half hours, and dinner experiences usually stretch over two-plus hours.
Unfortunately, at this time we are a working farm and cannot allow guests to walk unguided around the property.
Face coverings are not required at this time. We have disposable masks if you have forgotten yours and would like one. We will update our COVID-19 protocol to match the CDC and state guidelines.
