Shipping Policy
Weather Restrictions:
Our wines are sensitive to heat and cold, so we only ship when the temperature is under 70 degrees and over 40 degrees at the shipping origin and destination. All orders are held until temperatures meet this condition.
Shipping Guidelines:
We are compliant and can currently ship to the following states: CA, IL, OR, MN, WA, CO, TX, FL, NY, DC, CT, NC, SC, MA, and NH. If you are looking for our wine internationally, please contact orders@hiyuwinefarm.com and we will provide you with the name of our distributor in your country should we have one.
During our shipping windows (spring and fall), we ship Monday to Thursday to avoid your wine sitting in non-climate-controlled warehouses or trucks over the weekend. If you submit your order by 1pm Monday through Wednesday, your wine will ship the following day. Orders received Thursday through Sunday will ship the following Monday. If you have any questions about when your wine will ship or need your order to arrive on a specific date, please contact us immediately after placing your order.
One your wine has shipped, you will receive tracking information via email once the carrier scans your package. If you haven’t received your tracking information, please check your spam filter or another inbox, as the email will be sent to the address provided in the shipping label. For the most accurate delivery estimate and to ensure an adult is present to sign for your wine, please contact the carrier.
The carrier will make three delivery attempts before returning the package to Hiyu. If you know you will not be able to sign at the time of delivery or if you receive a notice the package missed its attempted delivery, please contact the carrier or contact us as soon as possible. You may be able to arrange package pick up at a local facility or have the package sent to an alternate address.
If your wine is not successfully delivered and is returned back to us, we will contact you to arrange re-shipment. Please note that if your wine is returned to us, you will be charged the shipping cost required to re-send the package.
Purchases may also be picked up at the Wine Tavern during regular tavern hours: Thursday to Sunday 12: 00 – 5:00 p.m. Please note that you must arrange all pick-ups a minimum of 24 hours in advance.
Carrier Services:
We primarily ship with FedEx. Fedex Ground ships within 1 – 5 business days. We recommend only using this service during normal weather conditions, excluding extreme heat and cold.
Fedex Priority Overnight guarantees a delivery time no later than 10:30 a.m. the morning after shipping for most U.S. cities. If you live in a rural area, please contact us; we may need to take additional steps to ensure your package arrives safely during the summer months. Please note that handling time adds a day onto this service.
FedEx Cold Chain is a seasonal service (running from late May to early October) that utilizes both refrigerated trucks and overnight shipping methods to protect the quality of your wine from high temperatures. Delivery takes approximately 1 – 2 weeks, and is available to most states. In order for Cold Chain to effectively protect your wine during transport, a successful first delivery attempt is imperative. We cannot guarantee the integrity of your wine after the first missed delivery.
Return Policy:
We will replace or refund you for any bottle of wine that is damaged, flawed, or that you find unsatisfactory. We ask that local customers return the unfinished portion of the original bottle for replacement. Please email us at orders@hiyuwinefarm.com to arrange for the return of a corked or flawed product.
By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept returns of wine ordered in error, wine damaged during customer transit and storage, or wine damaged due to adverse weather conditions if shipped outside of our recommended window or services.
If you receive a package that has been visibly damaged in transit, please contact us as soon as possible to arrange for an exchange or refund. Please keep the products in the original packaging. We will advise you on how to arrange for the package to be returned to us and plan for a replacement shipment or refund.
